MS 55342 Supporting And Troubleshooting Windows 11

Module 1: Introducing Windows 11

• Overview of Windows 11
• New features in Windows 11
• Highlight significant changes from Windows 10
• Brief overview of UI changes
• Includes overview of system architecture, including both Linux and Android subsystems
• Troubleshooting installation and deployment
• Overview of required hardware, identifying differences from Windows 10
• Describe common reasons why devices cannot upgrade to Windows 11
• Recommendations for typical troubleshooting procedures
• Introduction to troubleshooting tools
• Task Manager
• Resource Monitor
• Performance Monitor
• Review of revised Settings app

Module 2: Administering Windows 11 remotely

• Overview of administration tools
• Using Remote Desktop
• Using Quick Assist
• Using Windows Admin Center
• Introduction to Windows PowerShell
• Remoting with Windows PowerShell
• Enabling PowerShell Remoting
• Trusted hosts
• Introduction to provisioning

Module 3: Troubleshooting startup and performing system recovery

• Overview of the Windows 11 Recovery Environment
• Configuring the Registry
• Troubleshooting startup settings
• Recovering BitLocker-protected drives
• Troubleshooting OS service Issues
• Recovering a computer
• Troubleshooting devices and device drivers
• Overview of hardware troubleshooting
• Group Policy settings than can control/inhibit hardware installation
• Troubleshooting device driver failures

Module 4: Configuring and troubleshooting network connectivity

• Identifying incorrectly configured network and TCP/IP settings
• Overview of IPv4 subnet addressing to help identify incorrectly configured devices
• Determining Network Settings
• Troubleshooting network connectivity
• Troubleshooting name resolution
• Overview of remote access
• Troubleshooting issues with VPN connectivity

Module 5: Troubleshooting Group Policy

• Overview of Group Policy
• Resolving client-configuration failures and GPO application issues

Module 6: Configuring and Troubleshooting Security Settings

• Secure Boot, Trusted Boot, Measured Boot
• UEFI settings
• TPM requirements
• Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security
• Implementing Credential Guard, Exploit Guard, and Application Guard
• Configuring Windows Hello
• Troubleshooting sign-in issues

Module 7: Configuring and Troubleshooting User State

• Troubleshooting the application of user settings
• Configuring and troubleshooting UE-V
• Configuring and troubleshooting Folder Redirection

Module 8: Configuring and Troubleshooting Resource Access

• Troubleshooting file permissions issues
• Troubleshooting issues with printers
• Performing File Recovery in Windows 11

Module 9: Troubleshooting applications

• Troubleshooting desktop apps
• Managing Universal Windows apps
• Overview of Application Control
• Troubleshooting AppLocker Policy application
• Troubleshooting application compatibility Issues
• Configuring Kiosk mode

Module 10: Maintaining Windows 11

• Monitoring and troubleshooting Computer Performance
• Overview of Windows Update
• Configuring Windows Update for Business
• Troubleshooting Windows updates