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Autoryzowane szkolenia MicrosoftMS 55342 Supporting And Troubleshooting Windows 11

Microsoft Certified Professional (MCP)

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We organise Pearson VUE exams

As Pearson VUE Authorized Test Center, we enable taking the exams provided by Perason VUE.

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Microsoft Certified Professional (MCP)

Order Microsoft Certified Professional (MCP) voucher

See details

We organise Pearson VUE exams

As Pearson VUE Authorized Test Center, we enable taking the exams provided by Perason VUE.

See details

ATTENTION!

The training takes place on a BYOL (Bring Your Own Laptop) basis. This means that you must bring your own laptop to the training or inform us if you do not have one.

About this course

This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Skills gained:

  • Important Windows 11 features,
  • How these features are used in an Active Directory,
  • How to troubleshoot these features.

Prerequisites:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS),
  • Microsoft Active Directory Domain Services (AD DS) principles,
  • Understanding of the Public Key Infrastructure (PKI) components,
  • Windows Server fundamentals,
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the MS-20697A: Implementing and Managing Windows 11 course.

Course Outline

Module 1: Introducing Windows 11

  • Overview of Windows 11
  • New features in Windows 11
  • Highlight significant changes from Windows 10
  • Brief overview of UI changes
  • Includes overview of system architecture, including both Linux and Android subsystems
  • Troubleshooting installation and deployment
  • Overview of required hardware, identifying differences from Windows 10
  • Describe common reasons why devices cannot upgrade to Windows 11
  • Recommendations for typical troubleshooting procedures
  • Introduction to troubleshooting tools
  • Task Manager
  • Resource Monitor
  • Performance Monitor
  • Review of revised Settings app

Module 2: Administering Windows 11 remotely

  • Overview of administration tools
  • Using Remote Desktop
  • Using Quick Assist
  • Using Windows Admin Center
  • Introduction to Windows PowerShell
  • Remoting with Windows PowerShell
  • Enabling PowerShell Remoting
  • Trusted hosts
  • Introduction to provisioning

Module 3: Troubleshooting startup and performing system recovery

  • Overview of the Windows 11 Recovery Environment
  • Configuring the Registry
  • Troubleshooting startup settings
  • Recovering BitLocker-protected drives
  • Troubleshooting OS service Issues
  • Recovering a computer
  • Troubleshooting devices and device drivers
  • Overview of hardware troubleshooting
  • Group Policy settings than can control/inhibit hardware installation
  • Troubleshooting device driver failures

Module 4: Configuring and troubleshooting network connectivity

  • Identifying incorrectly configured network and TCP/IP settings
  • Overview of IPv4 subnet addressing to help identify incorrectly configured devices
  • Determining Network Settings
  • Troubleshooting network connectivity
  • Troubleshooting name resolution
  • Overview of remote access
  • Troubleshooting issues with VPN connectivity

Module 5: Troubleshooting Group Policy

  • Overview of Group Policy
  • Resolving client-configuration failures and GPO application issues

Module 6: Configuring and Troubleshooting Security Settings

  • Secure Boot, Trusted Boot, Measured Boot
  • UEFI settings
  • TPM requirements
  • Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security
  • Implementing Credential Guard, Exploit Guard, and Application Guard
  • Configuring Windows Hello
  • Troubleshooting sign-in issues

Module 7: Configuring and Troubleshooting User State

  • Troubleshooting the application of user settings
  • Configuring and troubleshooting UE-V
  • Configuring and troubleshooting Folder Redirection

Module 8: Configuring and Troubleshooting Resource Access

  • Troubleshooting file permissions issues
  • Troubleshooting issues with printers
  • Performing File Recovery in Windows 11

Module 9: Troubleshooting applications

  • Troubleshooting desktop apps
  • Managing Universal Windows apps
  • Overview of Application Control
  • Troubleshooting AppLocker Policy application
  • Troubleshooting application compatibility Issues
  • Configuring Kiosk mode

Module 10: Maintaining Windows 11

  • Monitoring and troubleshooting Computer Performance
  • Overview of Windows Update
  • Configuring Windows Update for Business
  • Troubleshooting Windows updates

CLOSEST DATES:

9 December 2025 . - Online Guaranteed date

9 December 2025 . - Katowice

3 March 2026 . - Online

9 June 2026 . - Online

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+48 32 259 11 80